REFUND POLICY

Murmurense by Markshles

Last updated: 2026

At Murmurense, we strive to provide high‑quality services and digital products. Due to the personalized nature of many of our services, this Refund Policy establishes the conditions under which refunds may be requested, evaluated, or approved.

By contracting any service or purchasing any product offered by Murmurense, the client accepts this Refund Policy.

1. COVERED SERVICES AND PRODUCTS

This policy applies to:

• Personalized songs

• Personalized videos

• Personalized stories and tales

• Narrations

• Digital books

• Downloadable resources

• Content design

• Business promotion

• Excel systems

• Access systems

• Automations

• VBA macros

• Applications

• Software development

• Technological services

• Other creative or digital services offered by Murmurense

2. NATURE OF THE SERVICES

Many of the services offered by Murmurense are developed specifically for each client.

These services involve:

• Analysis time

• Planning

• Research

• Production

• Development

• Design

• Programming

• Use of technological tools

• Creative processes

• Use of artificial intelligence

For this reason, refunds are not automatic and will be evaluated individually.

3. CUSTOM PROJECTS

Once a personalized project has begun, there may be limitations on granting full refunds.

Examples include:

• Personalized songs

• Personalized videos

• Personalized stories

• Personalized books

• Excel systems

• Access systems

• Automations

• Applications

• Software development

This is because part of the work will already have been completed.

4. DIGITAL PRODUCTS

Digital products are generally non‑refundable once they have:

• Been downloaded

• Been delivered

• Been sent to the client

• Been made available to the user

Examples:

• E‑books

• Templates

• Downloadable resources

• Digital files

• Educational material

• Multimedia resources

5. REFUNDS BEFORE STARTING

If the client requests cancellation before the project has begun, Murmurense may consider:

• Full refund

• Partial refund

• Credit for future services

Each case will be evaluated individually.

6. PARTIAL REFUNDS

A partial refund may be approved when:

• The project has already begun

• Work has been completed

• Deliverable progress exists

• Resources or tools have been used

The amount may be determined based on:

• Time invested

• Complexity

• Resources used

• Project progress

7. CASES WHERE REFUNDS DO NOT APPLY

Refunds generally will not apply when:

• The client changes their mind after the project has begun

• The client does not provide necessary information

• The client abandons the project

• The project has been delivered

• The digital product has been downloaded

• The client requests changes outside the agreed scope

• The result differs from subjective expectations, as long as the agreed requirements were reasonably met

8. CREATIVE RESULTS AND ARTIFICIAL INTELLIGENCE

The client acknowledges that some services may use creative processes and artificial intelligence tools.

Therefore:

• Results may vary

• Songs may differ from initial expectations

• Images may present creative differences

• Stories may include narrative variations

• Videos may use equivalent resources

• Software may require later adjustments

These variations do not automatically constitute grounds for a refund.

9. SOFTWARE AND TECHNOLOGICAL SOLUTIONS

Regarding:

• Excel

• Access

• VBA

• Automations

• Applications

• Software development

The client accepts that:

• All software may require testing

• Later adjustments may be necessary

• Compatibility may vary between environments

• Backups should be made before implementing any solution

Issues caused by external configurations, client equipment, or changes made by third parties do not automatically grant the right to a refund.

10. ADVERTISING AND PROMOTIONS

Once a campaign, sponsored post, or promotion has begun, there may be restrictions on granting refunds.

Each case will be evaluated based on progress and resources used.

11. FRAUD OR ABUSE

Murmurense may reject refund requests when detecting:

• Misuse of services

• False information

• Fraud attempts

• Violations of terms and conditions

• Abuse of commercial policies

12. REFUND REQUEST PROCESS

To request a refund evaluation, the client must provide:

• Name

• Email

• Contracted service

• Date of purchase

• Reason for the request

• Relevant project information

Requests must be submitted through official contact channels.

13. EVALUATION TIMEFRAME

Requests will be reviewed within a reasonable timeframe.

We may request additional information before issuing a resolution.

14. FINAL DECISION

Approval or rejection of a refund request will be determined by Murmurense considering:

• Type of service

• Project progress

• Resources used

• Applicable conditions

The decision issued will constitute the final resolution regarding the submitted request.

15. MODIFICATIONS

Murmurense may update this Refund Policy at any time.

Modifications take effect upon publication on the website.

CONTACT

If you have questions related to this Refund Policy, you may contact us using the official channels published on Murmurense.

Murmurense by Markshles Creative Content • Music • Technology • Artificial Intelligence • Digital Solutions

© 2026 Murmurense. All rights reserved.